I was at the gate in Charles De Gaulle airport recently about to board a seven hour flight to Doha. Our flight was about to leave when I noticed that Qatar Airlines had seated me, my wife and twelve year old daughter in three separate rows. I also noted that they had put all three of us in central seats. These are the runt of the seating litter. You lose the benefit of being able to rest against the side or have easy access to the toilets.
Apart from this, my daughter is
anxious about flying at the best of times. The prospect of being wedged between
two strangers for a significant length of time did not appeal to her and she
put on a good tearful performance in front of the Qatar representative. He
relented and got at least two of the seats together. That left me on my own. I
would normally enjoy a break from the demands of parenting, but my heart sank
when I noticed who I’d be sitting between. It seemed to be the two largest
people on the flight and they can’t have been cheered when they saw me rumbling
down the aisle.
I wedged myself in and didn’t
move until we landed in Doha.
I’ve mentioned before that everything
about long distance travel has gotten worse. The queues to check in, the food,
the endless add-ons that they try to sell you, the time you wait for baggage,
the courtesy of the staff and most of all the width and legroom in the seats.
In the 1990s, seats were
typically 46 cm wide and legroom was 90 cm. These have reduced to 41 cm and 71
cm in the meantime. And of course, I’ve got bigger in that time. While I except
that this is my problem, the average person has also grown in the last thirty
years. It’s now a battle to get in and out of the seat and god forbid you need
to go to the toilet on a 17 hour flight and you’re not in the aisle seat.
In addition, airlines seem to
have figured out their capacity issues. Up until 2010, there were usually empty
seats at the back of long haul flights which led to a lolly scramble once the
plane took off from weary travellers who wanted to lie out over four seats.
Since 2010, every flight I’ve been on has been packed.
I understand that airlines want
to make money and squeezing more people into planes, reducing frontline staff
so queues are longer and providing cheaper and tasteless food is part of this
relentless chase for dollars.
But does it have to be like this?
Surely, if Capitalism worked in the way it’s supporters claim, then there
should be choice to customers like me. Some airlines could compete on cost and
some on quality. But I’ve flown with all the providers who fly from
Australia/New Zealand to Europe and they all have the same shit quality
standards. And they all compete on price. Why can’t one of them offer more
legroom at a higher price?
The answer may rest in one of the
other developments in airline travel in recent years. Inflation has increased prices
by about 100% in the last thirty years but airlines prices are roughly the
same. That means there is a far higher demand for travel now. Back in 1995 it
was only highly paid accountants and trust fund students who could afford to
travel to the other side of the world. Now, every Tom, Dick and Harry can make
that trip.
To counteract this, airlines have
introduced Premium Economy. This essentially provides the same level of service
that you would have found in economy back in 1995. The extra legroom means that
you don’t have to tuck your knees into your chest. The seat width means that
you can sleep without resting your head on the shoulder of your neighbour and
the food has flavour and taste. It seems that it’s aimed at people like me, who
are nostalgic for the good old days.
And funnily enough the cost of
Premium Economy is 100% higher than Economy. So, airlines have figured out that
you can have 1995 quality if you’re willing to pay the equivalent of 1995
prices.
This race to the bottom in
pricing is part of a bigger problem. My first job after I qualified was with an
Insurance company in London. They explained to me during induction that their
priorities were staff, customers and shareholders in that order. Their logic
was that if you looked after staff well, they would be nicer to customers and
this would improve profits.
They were true to their word. I’ve
never had a job since where my salary was automatically adjusted to the market
rate but never downwards, that offered a subsidised and plentifully canteen,
that sent me on regular training courses, that provided a sporting facility
that had football and rugby pitches and a clubhouse that offered cheap food and
beer.
I realise now that I had arrived
in London and at the end of a golden age. When tea ladies would come round with
tea and biscuits at 10am and it was understood that no work was done on Friday
afternoons. I spent five years there and never worked late or at weekends. The view
was that if you couldn’t get stuff done in your normal hours, then there was
something wrong with the process.
Everything has now changed. The
shareholder is king and staff and customers are irrelevant, apart from when it
comes to squeezing them for more profits. I’m sure if any of my colleagues are
still with that Insurance company, then they are probably no longer on
collective contracts, or have defined benefit pensions.
Capitalism is a rapacious beast
of course and it will ultimately destroy everything. And on that cheery note, I
will say goodbye and hopefully find something more uplifting to write about next
week.
